Legal
Refund Policy
How refunds are handled for subscriptions and credit top-ups.
Draft for legal review. This document is an editable structure and has not yet been finalized by legal counsel. Last updated: July 2026.
1. Subscription Payments
Subscriptions are billed monthly in advance through EPS (Easy Payment System). If you experience a billing error — such as a duplicate charge or a payment that did not activate your workspace — contact us within 7 days and we will investigate and correct it.
2. Credit Top-ups
Extra credits never expire and remain available in your account, so top-ups are generally non-refundable once purchased. Erroneous or duplicate top-up charges will be refunded after verification.
3. Cancellation
You can cancel your subscription at any time. Your workspace stays active until the end of the current billing period; we do not provide pro-rated refunds for unused days of a billing period.
4. How to Request a Refund
Email support@chattyfly.com from your account email with your workspace name and the payment reference. Verified refunds are returned through the original payment method.