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Product

Every Module Your Business Needs

ChattyFly is one platform with ten deeply connected modules — from the first customer message to repeat orders and reports.

AI Sales Agent

It does more than answer questions. It helps you sell.

The AI Sales Agent answers customers, recommends products, detects buying intent, captures customer information and creates orders — using your own business knowledge.

  • Answer customer questions instantly, day and night
  • Recommend products based on the conversation
  • Understand buying intent and qualify leads
  • Capture names, phone numbers and addresses
  • Create orders from conversations
  • Schedule follow-ups automatically
  • Hand conversations to moderators at any time
  • Work from your FAQ, docs and product knowledge
Explore the AI Sales Agent

Unified Smart Inbox

All your conversations. Finally in one place.

Messenger, WhatsApp, Instagram and TikTok conversations in one inbox with assignment, AI/human mode, customer context and order creation from chat.

  • Messenger, WhatsApp, Instagram and TikTok in one view
  • Assigned moderators and AI/human mode per conversation
  • Customer profile sidebar with order history
  • Internal notes and quick replies
  • Unread indicators and conversation timeline
  • Lead intent labels
  • Create orders without leaving the chat

Smart Order Management

Run every order without losing control.

Every order — AI-created, manual, WooCommerce or Shopify — flows through one lifecycle with payments, notes, couriers and a complete activity timeline.

  • Manual and AI-created orders
  • Social order source tracking
  • WooCommerce and Shopify order sync
  • CSV/Excel bulk import
  • Incomplete and abandoned checkout capture
  • Order notes, call logs and payment status
  • Paid and due amounts, exchange handling
  • Courier shipment creation and invoice printing
  • Bulk actions and order activity timeline

Courier Automation

From confirmation to delivery.

Create shipments through Steadfast, Pathao or RedX, sync statuses by webhook, and manage delivery charges for every zone.

  • Automatic shipment creation
  • Consignment tracking with webhook status sync
  • Inside Dhaka, outside Dhaka and sub-area charges
  • COD charge and free-delivery threshold
  • Partial delivery and return tracking
  • Custom courier support

CRM and Customer Journey

Build relationships that keep selling.

Automated follow-up journeys move customers from first purchase to repeat orders with review requests, reorder reminders and win-back campaigns.

  • Visual journey board from new customer to reordered
  • After sales follow-up and review collection
  • Reorder reminders and win-back campaigns
  • Complaint and VIP follow-up templates
  • Follow-up due dates and completion tracking

Customer Intelligence

Know every customer beyond their last order.

A living profile for every customer — unique CS-ID, order history, lifetime value, segments and location intelligence for Bangladesh.

  • Unique customer CS-ID
  • Order history and lifetime value
  • Average order value and returning status
  • New / Regular / VIP segments
  • Notes, calls and address history
  • Bangladesh district, upazila and area detection
  • Lead score and purchase probability

Tasks and Team

Keep everyone focused and accountable.

Role-based access for owners, admins, managers, staff, moderators and accountants — with tasks, priorities and performance tracking.

  • Task states from pending to completed and overdue
  • Priority due-date logic: Low 3 days, Medium 24 hours, High end of day, Urgent 3 hours
  • Owner, Admin, Manager, Staff, Moderator and Accountant roles
  • Granular permissions and assignment
  • Team, upsell and follow-up performance
  • Activity timeline

Leads

Never let a potential customer disappear.

Every interested buyer is captured by channel with source, status, assignment and conversion tracking.

  • Lead capture by channel with source tracking
  • Lead status and assignment
  • Buying intent detection
  • Lead-to-customer conversion
  • Search, filters and CSV export

Marketing Intelligence

Connect every ad to real business results.

Meta Ads analytics down to the ad level — spend, revenue, profit and ROAS, attributed to real conversations and orders.

  • Campaign, ad set and ad level breakdown
  • Spend, revenue, profit and ROAS
  • CTR, CPC and orders per ad
  • Ad → message → lead → order → revenue attribution

Reports and Dashboard

See what is working. Fix what is not.

Revenue, orders, customers, product, team, AI, courier and CRM performance — filtered by date and exportable to CSV.

  • Revenue, orders and customers overview
  • Product and team performance
  • AI performance and order health
  • Courier and CRM performance
  • Sales reports with date filters and CSV export

Put Your Business on Autopilot

Let AI handle repetitive work while your team focuses on customers, growth and better decisions.

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